FAQ

Section 1 - Products

1.1 What kind of ingredients are used in the pâtés? Are the ingredients of natural origin?

► The base of our pâtés is made with fish obtained through sustainable fishing, organic pea protein, extra virgin olive oil, tomato pulp, cider vinegar, white pepper, water and salt.

Then, each specific flavor of the pâtés has its own extra ingredient: spicy tuna pâté has chili peppers, mackerel oregano pâté has oregano and sardine ginger pâté has ginger in its composition.

► All our ingredients are 100% of natural origin, without additives, dyes or preservatives.

1.2 Do ProTin products contain allergens such as gluten or lactose?

Our products contain fish in their composition. In addition, they may contain the following allergens: traces of egg, nuts, mustard, peanuts, gluten, crustaceans, molluscs and sulphites. The possibility of these allergens being present in the composition of the pâtés is mainly due to the crossing of materials during production (traces that remain on equipment, for example).

1.3 What is the shelf life of ProTin products? What is the difference between “best before” and “expiration date”?

► The expiration dates are indicated both on the can and on the back of the packaging, together with the batch number.

► Pâtés do not have an expiration date and can be consumed after the date indicated on the packaging. However, if you consume a pâté that has already expired, you should check for rust on the can and/or any elevation in the can indicating that there is air inside. If you notice any of these situations, do not consume the product and throw it away.

Otherwise, you can enjoy your pâté without any problems.

1.4 How should pâtés be stored?

Pâtés should be stored at room temperature, away from heat sources. After opening the packaging, it is recommended that they be consumed within a maximum of 2 days and stored in the refrigerator, in a closed container.

1.5 What are the flavor varieties of ProTin pâtés? How can we combine the pâtés?

► At the moment, we have 6 flavors of pâtés:

  • Tuna Protein Pate
  • Spicy Tuna Protein Pate
  • Sardine Pate
  • Spicy Sardine Pate
  • Mackerel Pate
  • Mackerel and Oregano Pate

However, we already have new recipes under study and we intend to increase our range of flavor variations soon.

► The versatility of our pâtés comes from the fact that, if you don't have the option or desire, you can eat the pâté straight from the can. Its creamy consistency and smooth texture make it easy to consume.

You can use the traditional method of consuming pâté, spreading it on toast or bread and eating it.

We suggest you innovate your menu and visit our page and learn new recipes to incorporate your pâtés into your meals.

See more recipes here.

Section 2 - Orders and Deliveries

2.1 What payment methods are available on the website? Is it safe to pay online?

► The payment methods currently available on our website are payment via PayPal or payment via MB Way.

► Super secure. We guarantee security in online payments through dedicated platforms. For any technical questions, please contact us.

2.2 What is the estimated delivery time? Is there express service?

► Delivery times vary between 2 and 4 business days. These transit times are estimated and may be subject to change for reasons beyond the carriers' control.

► Yes. We have the BATCH Next Day Delivery service, delivered on the next business day, and BATCH Same Day Delivery, delivered on the same day.

Section 3 – Shop and Company

3.1 What is the history of ProTin?

ProTin was born from the idea of ​​combining the pleasure of a tasty pâté with a healthy lifestyle.

We have found that, nowadays, most products associated with protein, or supplements that help with physical performance, generally vary from sweet products with too many additives and artificial supplements.

So we decided it was time to show the world that there are other possibilities beyond the additive supplements on the current market.

And so, after much study and many attempts, we managed to come up with the perfect savory recipes for those who have an active and healthy lifestyle. And with this, the ProTin brand was born – associated with proteins.

3.2 Where are ProTin Pâtés manufactured? Does the company have any certification that proves sustainability?

► Our production factory is located in Perafita, Matosinhos, under our company name 100Mistérios, Lda.

► Yes, we are certified by the responsible company in Portugal, namely DGAV.

3.3 What are the customer service channels?

You can contact us via email at sales@protin.com , or via WhatsApp, message or call at +351 915 063 076.

You can always visit our social networks for other extra information that is not found on the website:

@highprotin – Instagram

@high_protin – TikTok